Troubleshooting: I didn’t receive a password reset email…

If you tried to reset your password but didn't receive an email and it's been more than 15 minutes, then please follow these steps:

Check your spam or junk folder. Sometimes, automated emails like password resets can be directed there.
If you still haven’t received the email, return to the sign-in page and select 'Forgot Password' to try the process again.
If you've tried twice and haven't recieved anything, please double-check you entered email address associated with your GoalSpot account. If you're unsure you can check with your organisation's account owner the address associated with your account.

Still nothing?

Please reach out to us using the form you can access through the chat icon at the bottom right of this page, or at support@goalspot.io (please include your organisation name and the email address the reset email was sent to).